Information We Collect
Depending on how you interact with us, we may collect information such as your name, business name, phone number, email address, country or location, fabric requirements, product enquiries, order-related information and other details you voluntarily provide.
When you communicate with us through WhatsApp, we may process your WhatsApp phone number, profile name, messages, images, documents, attachments and message-related information such as delivery or read status.
Our website may also collect technical information such as browser type, device information, IP address, referring page, pages visited, campaign parameters and website interaction data through analytics and security tools.
How We Use Information
We use information to respond to fabric enquiries, provide product specifications and quotations, arrange samples, communicate regarding orders, payments and shipping, provide customer support, maintain business records and improve our services.
Where permitted and appropriate, we may also use contact information to send relevant business updates, product information, utility notifications or marketing communications. Recipients may request that promotional communications stop at any time.
WhatsApp Business Communications
Amrita Global Enterprises uses the WhatsApp Business Platform to communicate with customers and business contacts. WhatsApp communications may be processed using Meta's WhatsApp Business Platform and our customer communication software, including Chatwoot.
We use WhatsApp primarily for enquiries, customer support, quotations, order communication, utility updates and other legitimate business communications. Business-initiated marketing messages are sent only where appropriate and subject to applicable WhatsApp requirements.
Service Providers and Data Sharing
We may use trusted technology and infrastructure providers to operate our website, communication systems, hosting, analytics, customer support and business processes. Information may be processed by these providers only as necessary to provide their services to us.
For WhatsApp communications, relevant information may be processed through Meta Platforms and the WhatsApp Business Platform. We may also process communications through Chatwoot and infrastructure operated or controlled by Amrita Global Enterprises.
We do not sell personal information to third parties.
Data Retention
We retain business and communication information only for as long as reasonably necessary for customer service, business operations, transaction records, legal obligations, dispute resolution and legitimate business purposes.
Information that is no longer required may be deleted, anonymized or securely archived according to our operational and legal requirements.
Data Security
We take reasonable administrative and technical measures to protect information against unauthorized access, loss, misuse, alteration or disclosure. However, no internet-based communication or storage system can be guaranteed to be completely secure.
Your Choices and Data Deletion
You may contact Amrita Global Enterprises to request access to, correction of or deletion of personal information that we hold about you, subject to applicable legal and business record-keeping requirements.
You may also request that we stop sending promotional or marketing communications. WhatsApp users may make such a request by replying to our WhatsApp conversation or by contacting us through the contact details provided on our website.
Third-Party Services
Our website and communications may use services provided by third parties such as Meta, WhatsApp, Chatwoot, analytics providers, hosting providers and other technology services. These services may process information according to their own terms and privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The latest version will always be published on this page.
Contact Us
For privacy-related questions, requests or data deletion enquiries, please contact Amrita Global Enterprises through the contact information provided on amritaglobaltextiles.com.
Last updated: August 2026
