01
RMA required
Orders above 5,000 meters or container-level returns require formal RMA approval before freight movement.
Returns, Exchanges & RMA
Return & Exchange Policy
Last revised: May 2026
This policy explains how Amrita Global Enterprises handles return claims, exchanges, inspection, refund timing, and non-returnable items for stock fabric and bulk textile orders. If you are still finalizing a material, browse our fabric catalog or request samples before placing a production order.
01
Eligibility and return window
Standard returns are considered for stock inventory within 14 days of delivery. Material must remain unused, unwashed, uncut, chemically untreated, and in full-bolt format with original moisture-resistant packaging intact.
Non-defective stock returns, including requirement changes, may be accepted only after RMA approval. For custom production, buyer-specific dyeing, and special weave development, please confirm the final sample through our support team before bulk dispatch.
Wholesaler note
Partial returns of split lots are not accepted under standard eligibility. Whole-lot return approval is required so shade, batch, and quantity can be verified together.
02
How to file a return claim
- 01
Submit the claim
Email sales@amritaglobaltextiles.com with your order ID, batch number, invoice reference, and clear photos of the issue.
- 02
Receive RMA authorization
Our technical team reviews the claim and issues a Return Merchandise Authorization within 7 working days when the claim is eligible.
- 03
Dispatch approved goods
Ship only the approved lot back to the Ahmedabad logistics hub using authorized carriers. Non-defective return freight is prepaid by the buyer.
- 04
Complete quality audit
Returned goods are checked for GSM, shade lot, construction integrity, contamination, packaging, and quantity received.
- 05
Receive resolution
Approved claims are resolved by exchange, credit note, or refund based on the purchase terms and inspection result.
03
Accepted reasons for return
Returns are reviewed against the confirmed purchase order, approved sample, and technical notes shared during sourcing. Our shipping and logistics page explains related dispatch and freight coordination terms.
- Significant GSM variation from the confirmed order specification
- Shade lot mismatch against the approved sample or purchase order
- Incorrect weave, construction, design, or fabric article supplied
- Manufacturing defect reported within the required time window
04
Return shipping, fees, and bulk order protocol
02
Freight responsibility
Return freight for non-defective or requirement-change returns is the buyer's responsibility.
03
Restocking fee
A 20% technical restocking fee may apply to approved non-defective bulk returns.
05
Inspection, exchanges, refunds, and credits
Returned fabric is inspected at the logistics center before any exchange, credit, or refund is approved. Inspection normally covers quantity received, packaging condition, GSM, shade lot, construction, contamination, and handling marks.
| Resolution | When Used | Timing |
|---|---|---|
| Exchange | Eligible stock items where replacement material is available. | Confirmed after RMA inspection. |
| Credit note | Approved B2B account claims for future procurement. | Usually within 7 business days after approval. |
| Standard refund | Approved claims where refund is agreed in the purchase terms. | Usually 10-14 business days after approval. |
Reduce return risk before order placement
Confirm fabric selection before bulk procurement.
Ask for availability, sample suitability, MOQ, finish notes, and dispatch timelines before committing to a production or stock order.
06
International and export orders
Return freight for international orders is normally the buyer's responsibility unless a manufacturing defect is confirmed and a different resolution is approved in writing. Re-export paperwork, duty drawback, re-import duty, VAT reversal, and destination customs requirements remain the importer's responsibility.
Export buyers should coordinate with the Ahmedabad export team before moving goods so documents, packaging, and carrier requirements are aligned with the approved RMA.
07
Non-returnable items
Custom weaves
Bespoke fabric patterns, loom settings, or buyer-specific developments are final sale after approval.
Bespoke dyeing
Pantone-matched, lab-dip approved, or single-buyer dye lots cannot be returned for preference changes.
Cut-to-length goods
Rolls split, cut, converted, washed, treated, stitched, or otherwise processed after delivery are not returnable.
Clearance material
B-grade, liquidated, discounted, or industrial clearance lots are sold under their stated clearance terms.
08
Damaged or defective items
Transit damage or visible manufacturing defects must be reported within 48 hours of carrier drop-off. Include high-resolution photos, package photos, order ID, batch number, and signed bill of lading or delivery notes showing the issue.
Do not cut, process, wash, or dispatch the affected material until the team has reviewed the claim and confirmed the next step.
09
Quality disputes
If a technical dispute remains after internal inspection, Amrita Global Enterprises may support independent textile testing through a mutually suitable third-party laboratory or textile testing facility. Testing costs are normally borne by the party whose claim is disproven, unless another written agreement applies.
This return policy works alongside our terms and conditions. Contract-specific terms on an invoice, purchase order, or signed agreement may override the general policy where they are more specific.
Return Policy FAQ
Frequently asked questions
How do I obtain an RMA number?
Email sales@amritaglobaltextiles.com or contact your account manager with your order ID, batch number, invoice reference, and photo evidence. Returns sent without RMA approval may be refused.
Do you accept returns for non-defective stock fabric?
Yes, eligible stock inventory may be considered within 14 days of delivery when it is unused, uncut, in full-bolt format, and in original packaging. Buyer remorse or requirement-change returns may carry return freight and restocking costs.
Who pays return shipping?
For non-defective or requirement-change returns, the buyer is responsible for return freight. If a manufacturing defect is confirmed through inspection, the resolution may include logistics reimbursement, exchange, credit note, or refund according to the purchase terms.
Can I exchange for a different textile blend?
Exchanges may be possible for eligible stock items after RMA approval. Any price difference, freight charge, or restocking fee is confirmed before dispatch.
What happens if the original packaging is missing?
Original moisture-resistant packaging is part of standard eligibility. If an exception is approved, repackaging charges may apply before the material can be restored to inventory.
B2B Fabric Sourcing
Need help before placing a bulk fabric order?
Share your fabric requirement, sample need, MOQ, delivery location, and target timeline. The team can confirm suitability before production or dispatch.
